Project Log 4: Malaysia Custom Office

My hunch was right, I was given a run around. I called the number given, the customer service consultant told me that my parcel has been released to Ipoh Poslaju and asked me to contact Ipoh Poslaju Office without giving a telephone number to call.

So, I went online, search through the Pos Malaysia website and found their customer service number (1-300 300 300). I called the number and this time the Poslaju customer service consultant told me that the item is in Ipoh but detained (ditahan) by Malaysian Custom. The consultant ask me to contact Ipoh Poslaju office directly to get more details about the package. This time, she is kind enough to provide me with two phone numbers.

I called the first number, no one pick up the phone. So, I tried the second. Same thing happen, no one is picking up the phone. I have to repeatedly calling the two numbers multiple times, and every time I call I would let the call ring and wait until the automatic switch of Maxis or Telekom cut me off. I was only managed to get hold of a person on my fifth try. The whole process lasted more than half an hour. Anyway, I was counting my blessing because I manage to get hold of a person just at exactly 5 pm. Gave her the tracking number and she told me that my package is being held by the Custom Office in Ipoh. She then provide me with a phone number (yes another one) and told me to ask to be connected to the custom office.

So, I call the number promptly told the operator who answered my call to connect me to the custom office and I was connected. Another lady pick up the phone and I told her that I wanted to make an inquiry about a package I purchased from Taiwan. She immediately told me that "Oh! It's already 5pm, no one will be in to service my inquiry." She also told me that I have called the wrong number, I should call another number which would connect me directly to the person in charge of such inquiries. Yes, another phone number to call.

Couldn't wait til tomorrow morning to find out what happened I decided to call the number today. This time a guy pick up the phone. Wow! It's 5:15pm and there is still people working in the Custom Office, that's nice. But the first thing that he said over the phone is:"Sorry, it's already 5pm I want to go home." Ok, fair enough, so I asked him what time I should call tomorrow morning. The answer is 8:30 am.

So, there you go. Given a run around for almost an hour over the phone and still do not know what happened to my package. Sigh...