Project Log 3

The package is still sitting in the Custom Office, it has been sitting there for 6 business days already (since 13th May, 2010). I have checked on their website, where they have declared in their customer service standard that such inspection should only take a maximum of 4 working days. So, I wrote an email to make an inquiry on the status of the postal by air parcel.

The reply was a standard answer to refer me to the courier service provider and saying that if the parcel was to be held (ditahan) they would send me a notice. There were no meaningful information regarding the status of my package at all, after reading the 4 paragraph replies I still have no idea what happened to my package. Is it being held for legal issues? Has it been released from inspection? How soon the custom office will release the parcel? Nope, there wasn't any of such information given. It does, however, provide me with another contact numbers that I should call to make further inquiry. Typical Malaysian style bureaucracy, being a Malaysian for the last 30 plus years, I could spot a "give me a run around" attempt from a mile away. Sigh...

Given that this is the only recourse I have, I have no choice but to make the phone call. Will do it later today (20th May, 2010).

What's the point of paying a bundle for an express courier by air service, when the Custom Office is the bottleneck of the whole delivery system?